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// last updated · May 14 2026
The short version: if a room doesn't feel right in the first seven days, you get every dollar back, no questions. After that, you can still cancel any room in two taps; the current month is non-refundable except in the cases below. We honour both the letter and the spirit of this policy.
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The seven-day window
Every brand-new subscription you start (your first month on a given room) is fully refundable for seven days. Go to /subscriptions, tap "Manage", tap "Cancel & refund." That's it. The money is back on your card in 3–5 business days. The creator is paid normally for the period you were active.
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After day seven
You can still cancel any subscription in two taps. We do not auto-renew you against your will, and we do not charge a cancellation fee. The current paid period is non-refundable — you keep access to the room until it ends, and we don't bill you again. Tips and pay-per-view unlocks are not refundable (they're one-time purchases of content you already received).
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When we issue a refund anyway
- The room is closed mid-period (by the creator or by us) — we pro-rate and refund the unused days automatically, within 24 hours, no action needed from you.
- The creator breaches the House Rules in a way that materially changes what you paid for (e.g. tone shift, undisclosed content) — full refund of the current period.
- A duplicate or accidental charge — full refund within one business day of your report.
- Account compromise (someone else got into your account and made the purchases) — full refund as soon as we verify and lock the account; this typically takes under 24 hours.
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Tips & pay-per-view
These are one-time purchases. They're refundable only if the content was misrepresented (e.g. labelled as a voice note but you received an empty file) or if the purchase was unauthorized. Tips sent in error within the last 60 minutes can be clawed back from /wallet — after that they belong to the creator.
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Chargebacks
If something has gone wrong, please write to us first. Filing a chargeback through your bank usually takes longer than asking us and almost always ends in the same outcome. If a chargeback is filed without a prior refund request and the underlying purchase was legitimate, we may suspend the account pending resolution.
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How to ask
Most refunds are self-service from /subscriptions or /wallet. If you need a human, write to care@hunnies.house — replies come from a real person, weekdays 9–6 GMT, usually within 2 hours.